Returns
We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be in its original condition—unused, unwashed, and undamaged—with the original packaging and tags intact. We also require proof of purchase, such as your order confirmation email or invoice.
To initiate a return, please contact us at hrartncraftindia@gmail.com with your order number, the reason for the return, and photos of the product (if applicable). Once your return is approved, we will share return shipping instructions.
Please note: Items sent back to us without prior authorization will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be issued to your original method of payment within 5 to 10 business days, depending on your bank or payment provider.
In case your return is not approved due to visible damage, signs of use, or missing components, we will notify you and return the product back to you at your expense.
Non-Refundable Items
Due to the nature of handmade products, some items are non-returnable and non-refundable, including:
- Custom or personalized orders
- Items marked as “Final Sale”
- Gift cards
- Digital downloads (if applicable)
Please double-check your order details before placing a custom order, as changes and cancellations cannot be made once crafting has begun.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will offer you the option of a replacement, repair, store credit, or a full refund depending on the issue.
We take extra care in packaging, but sometimes damage may occur in transit. Your satisfaction is important to us, and we’ll do everything we can to resolve the issue swiftly.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent or a damaged product). We recommend using a trackable shipping method, as we are not liable for lost or damaged return packages.
Cancellations
Orders can be canceled within 12 hours of placement by contacting us at hrartncraftindia@gmail.com . Once production or shipping has started, cancellations cannot be made.
Contact Us
For any questions related to returns or refunds, feel free to reach out to us at:
Email: hrartncraftindia@gmail.com
We are here to assist you and ensure you have a positive experience with HAME HR Handicrafte